Smart Park Terms & Conditions

Bookings and Services

  • A customer’s booking is deemed to be complete once a confirmation email has been sent. All terms and conditions are then deemed to have been accepted by the customer.
  • The parking period starts when they customer hands over the vehicle to a Smart Park representative.
  • The parking period ends when the Smart Park representative hands back the keys to the customer.
  • During the parking period, the collection, storage and delivery of the vehicle is the responsibility of Smart Park.
  • Any claims for damages to a customer’s vehicle or for any deficiencies in the service provided must be made to Smart Park.

Payments and Cancellations

  • Full payment must be made prior to commencement of the booking.
  • If any payments are declined, Smart Park reserve the right to refuse your booking.
  • If a customer wishes to cancel or amend a booking, Smart Park must be notified in writing by email.
  • A customer may cancel or amend a booking up to 48 hours before the start of the service (booking start date and time). A full refund of the parking fee (less £15.00 administration costs) will be made.
  • If a customer cancels a booking within 48 hours of the commencement of service, no parking fee will be refunded.
  • If there is no notification of a cancellation or amendment to the booking, and the customer subsequently doesn’t show up, the customer will be liable for the full fee of the whole service booked.
  • Increased stays will be charged an administration fee of £15 then £5.00 per day, payable on return.
  • All prices are quoted in UK pound sterling, include VAT and are subject to change up to the point of acceptance of your booking

Smart Park Liabilities

  • This is a legal document which contains contractual provisions. Your statutory rights are not affected.
  • The collection, storage and delivery of a customer’s vehicle is the responsibility of Smart Park.
  • No liability for loss or damage to your vehicle including tyres, windscreens, mechanical and structural failures will be considered unless Smart Park employees have acted negligently or without reasonable care and skill.
  • All claims for damage should be reported before leaving the airport, whilst your vehicle remains within our care and control. You should make sure you check your vehicle before leaving the airport and report details of any damage to the driver
  • Any claims for damages to a customer’s vehicle or for any deficiencies in the service provided must be made to Smart Park.
  • Your vehicle must hold a valid tax disc and comply with the Road Traffic Act. You will be held liable for any fines, liabilities and consequential loss we incur from a failure to do this.
  • Smart Park reserves the right to refuse your vehicle on the day and no refund will be given.
  • We accept no liability for any faulty car keys, alarm fobs, house or other keys left on the keyring unless our employees have acted negligently or without reasonable care and skill.
  • You must ensure you leave the drivers with the right keys, alarm fobs and instructions to start your vehicle and any consequential losses we incur as a result of failure to do so will be payable in full by you.
  • While every effort is made to provide parking services at the booked time, Smart Park cannot accept liability for delays arising from circumstances from beyond its control including but not limited to traffic congestion, access to the terminal forecourts, delayed flights and security alerts
  • Acts of nature are beyond our control and we accept no liability for them including bird poo, dust, pollen and rain.